Knowledge and guidance

Permission scope: EVERYONE

Alphie has been trained in the correct operation and usage of the GymOS system, and this knowledge is refreshed on a nightly basis so that it is always up-to-date with the current version of GymOS.

The “Mind the Churn – The operational playbook for premium small-group personal training” book, written by Quoox founder & CEO Chris Windram has used to provide Alphie extensive industry background knowledge, and best practice information on the operation of a successful training gym in the UK and Ireland.

This information, being of known provenance, is considered trusted and factually correct. Alphie is deliberately constrained from searching the broader Internet, where incorrect or problematic content might be surfaced and taint the quality of his answers.

By the time that Alphie launches in late September 2026, every GymOS client should have received a complimentary copy of the Mind the Churn book and thus have it available to reference the pages and passages that Alphie cites.

Example questions and prompts

• How do I set up a credit pack that only works at one venue?
• How do I refund a payment that has already been taken?
• What’s a realistic trial conversion rate for a small-group gym?
• What do I do about members who keep no-showing?
• What’s the difference between a pause and a cancellation?
• How should I price a six week challenge?
• How many members can one coach realistically hold?

Tool/skill behaviour

• If a search turns up nothing of relevance, Alphie will decline to answer and offers to raise a support ticket. This is the designed behaviour, and part of what prevents Alphie from hallucinating and investing an answer that might be incorrect.