Knowledge Base

4 Articles

• Using the GymOS knowledge base
• Raising a support request
• Gym Assist (aka TL;DR)
• Gym Mastery

9 Articles

• Accessing the administration portal
• Navigating the portal
• The dashboard widgets
• Alert notifications
• Changing or forgotten password
• My Profile
• Cleaning log
• Self-check-in Kiosk
• Enabling the kiosk scanner feature

2 Articles

• Sending and receiving messages
• Using merge fields in messages

7 Articles

• Understanding sessions & schedules
• The session schedule
• Scheduling an ad hoc session
• Editing a scheduled session
• Determining why a member cannot book a session
• Pre-filtering the FitnessHub schedule
• Direct Booking Links for Future Sessions

2 Articles

• Introducing Risk IQ
• Managing Risk IQ alerts

1 Article

• Introducing DropSlot Consultations

3 Articles

• The Document Library
• The FitFlix Video Library
• Q:\ Drive file storage

13 Articles

• XRcize Online Training
• XRcize Hub: Online training dashboard
• XRcize Clients
• XRcize Exercise Listing
• Creating an XRcize training program
• XRcize session types
• XRcize session listing
• Programming and progress tracking
• Creating an In-Person Trackable session
• Creating an In-Person FreeForm session

More Articles

3 Articles

• Selling apparel and more via the Store
• Viewing recent store transactions
• Charging a member ad hoc

18 Articles

• Business Analysis: Overview
• Business Analysis: Trial analysis
• Business Analysis: Member analysis
• Business Analysis: Pause analysis
• Business Analysis: Leaver analysis
• Business Analysis: Advertising analysis
• Business Analysis: Weekly performance
• Business Analysis: Monthly performance
• Business Analysis: Quarterly performance
• Business Analysis: Member demographics

More Articles

8 Articles

• Help desk hours
• Raising a support request
• Changing your GymOS account contact
• Adding/changing your subscription payment method
• Account is in restricted mode
• Your GymOS subscription invoices
• GymOS updates
• Recent GymOS articles and blog posts

2 Articles

• Settings overview
• Other/System Settings

15 Articles

• Context merge fields for event triggers
• Understanding sessions & schedules
• Membership principles
• Understanding the membership cycle
• Credit principles
• Session scheduling principles
• Determining why a member cannot book a session
• Membership pro-rata payments
• Direct Debit Fundamentals
• Refunds

More Articles

31 Articles

• FitnessHub: Home Page
• FitnessHub: How to Log In
• FitnessHub: Forgotten Password
• FitnessHub: Schedule
• FitnessHub: Workout Of the Day
• FitnessHub: My FITFile
• FitnessHub: Forms & Questionnaires
• FitnessHub: FitFlix
• FitnessHub: XRcize™ On-Demand
• FitnessHub: Weight & Progress Tracking

More Articles

39 Articles

• Mobile App: What to Do if You’ve Forgotten Your Password
• Mobile App: How to Log In
• Mobile App: Schedule
• Mobile App: Booking a Session
• Mobile App: Cancelling a Session
• Mobile App: Dashboard
• Mobile App: Refer a Friend
• Mobile App: Viewing Credits & Memberships
• Mobile App: My FitFile
• Mobile App: Consultations

More Articles

3 Articles

• GuestHub: How to Log In
• GuestHub: Completing a Form
• Guesthub: Consultations

2 Articles

• Member Check-Ins
• Winning from Run Club