Finding people, sessions, and more

Permission scope: EVERYONE

As part of his skillset, Alphie can pin down the people, sessions, or items that you are referring to.

This is part of the plumbing that sits behind every other tool. Before Alphie can answer anything about a person or a class, it has to know which one you mean — so you name them the way you would name them to a colleague, and Alphie resolves it. Members, coaches, employees and managers all come through the same lookup; enquirers who have not joined yet are held separately and have their own.

Example questions and prompts

• Look up Sarah Bennett for me.
• Find the member with the email [email protected].
• Who’s booked on the 6am SGPT tomorrow?
• Pull up my 2pm on Thursday.
• Is Tom Reeve a member or just an enquiry?
• The Pilates class at Chelmsford last Tuesday.

Tool/skill behaviour

• Alphie always says who it found. If two Sarahs are on the books it shows you both, with their joined dates, and asks which you meant – it will never pick one. 
• Two things with the same name are told apart by when they were created. Gyms do end up with two memberships both called “Gold”, and nothing else on the record distinguishes them — so Alphie shows the dates and asks, rather than picking the first one. Archived memberships are found the same way members are: only when nothing current matches, and always labelled. Suspended automations are different – they are shown alongside running ones every time, because when somebody asks who switched an automation off, the one they mean is the one that is off.
• A cancelled class is found too, and told to you as cancelled – but only on the day you asked about, and never offered as an alternative to go to. This is the same idea as archived members, for the same reason: “it was cancelled” is usually the whole answer to why a class has vanished from the schedule. Having found it, Alphie can go straight on to tell you who cancelled it and when.