Member payment methods report

The member payment methods report is primarily designed for use during the onboarding process, where you are collecting payment details from your members.

The report is called Members > Member payment methods, and may be accessed from within the report centre.

Understanding the card count

GymOS does not store card details. All of these are securely managed in your Stripe account.

Every time GymOS queries the cards on a member’s Stripe record, GymOS records the number of active cards within their Stripe customer account at that time. That is the number used in this report.

Note: There may be a discrepancy in card count when a card expires, or a member has cancelled their card or bank account. Viewing the Activities tab on the member record will show the current live payment method statuses, pulled from Stripe.

The information provided within the member payment methods report comprises:

• First name – the member’s first name.
• Last name – the member’s last name.
• Joined date – the date from the joined date field on the member record or, if blank, the creation date of their GymOS record.
• Active memberships – the number of active memberships the member has at the time the report is run.
• Cards on file – the number of cards the member has on file in their Stripe account.
• Has DD mandate – whether the member has a Direct Debit mandate set up in GoCardless and connected to GymOS.
• Mandate ID – if yes, the ID of the Direct Debit mandate.

Notes:

1. The GymOS card count may include expired cards. This is deliberate, as following the rollout of SCA, some banks now permit charges on expired cards.
2. The existence of a Direct Debit mandate does not guarantee that it is chargeable.
3. The report lists only members, and excludes employees and managers.