Trigger and automation diagnosis

Permission scope: EVERYONE

Automations – “event triggers” – are how a gym makes things happen without anyone doing them: welcome sequences, lapsed-attendance nudges, tagging, coach notifications.

Alphie reads three things behind every triggered event: what the automation is actually set up to do, in the gym’s own words rather than as settings; who it has genuinely fired for, with dates; and a sweep of all of them at once for the faults that cannot be seen one at a time.

Example questions and prompts

• Is our welcome sequence actually working?
• What does this automation even do?
• Who has it gone out to recently?
• Did Sarah get it?
• I switched that off last week and it’s still sending.
• Why did it fire three times for the same member?
• Are all our automations set up properly?
• Which of ours have never run at all?

Worth knowing

• An automation can be switched on, look perfectly healthy, have a rising run count, and do nothing at all – because every step inside it is switched off. The count is taken before the steps are looked at, so the page reassures you while nothing happens.
• Some automations run overnight, not when the event happens. Seventeen events are reviewed once a day rather than at the moment somebody books or joins.
• Switching an automation off does not cancel what it has already started. Work queued for people it fired for earlier still runs, which is why a gym turns something off and keeps hearing about it for days. Alphie shows what is still queued for a person, and separates that from work that was due in the past and will not now run.
• Alphie cannot tell you why an automation did not fire for a particular person, and it is important not to let anyone believe otherwise. Whether somebody qualified was decided at the instant the event happened, from their details as they were then. Their record today can look like a perfect match when it was not one at the time, and the reverse. The commonest question of all is a member whose group or membership changed because of the very event being asked about. Alphie says this plainly and refuses to conclude an automation is set up wrongly because somebody is missing from its history.
• The gym-wide check finds automations that cannot work – not ones that work differently from what you intended. A clean result is not a clean bill of health, and Alphie says so in the answer itself.
• “Switched on for months and never run” is frequently correct. Plenty of automations wait for something that has not happened yet. It is offered as worth confirming, never as a fault.