Widget: Overdue Membership Payments

The Overdue Membership Payments widget is an important one, as it shows you the dues owed by members that GymOS has been unable to collect.

GymOS will re-try membership payments set to be paid by credit/debit card nightly for up to 5 attempts. After 5 attempts has been reached, it is for you to liaise with the member to resolve the matter. The outcome should be recorded via this widget to prevent the member being overcharged.

Note: If a member has overdue payments for a membership, no further charge attempts are made for that member’s membership until the failed payment has been resolved. Therefore, the non-payment matter should aim to be resolved within the payment cycle to prevent a backlog of payments.

For each overdue payment, the following information is provided:

• The name of the member.
• The membership for which payment could not be taken.
• The amount due, and the date it was due upon.
• The number of charge attempts made. Once it reaches 5, GymOS will no longer auto-attempt the payment, but it can still be re-attempted manually.

Two action buttons are provided, which tell GymOS the outcome of the manual resolution of the matter. It is important to action an overdue membership, otherwise GymOS will not attempt any futher payments for that membership and the member will fall further into arrears.

Clicking the Retry button instructs GymOS to retry the payment immediately. The outcome will be displayed in the widget. If the payment is successful, then the overdue entry is removed.

Clicking the Skip button tells GymOS that the matter has been resolved. This removes the overdue payment from the list and releases the lock on future payments, thus resuming the regular payment cycle.

Note: A delay in payment does not delay subsequent payments. For example, if a member is charged on the 5th of each month but payment is not received until the 11th, the next due payment remains on the 5th.

Level-up Tip

Set up failed payment triggers to trigger workflows when a member’s membership payment has failed. This could alert the member, alert your team, and more. You could also suspend their ability to book sessions for a period, until payment is received.