Account is in restricted mode
It is a requirement of your GymOS subscription that you always have a valid, non-prepaid credit or debit card recorded on your account.
If this ceases to be the case, your account will go into “Restricted mode”, and a warning will display on the GymOS dashboard. Your account will be limited in functionality until the matter is resolved.
You should note that this is a fully automated process, and that no Quoox personnel are manually activating/deactivating your account. Please do not take any offence at this process. It is no reflection on you as a valued client, but simply a matter of our own financial management.
To release your account from restricted mode, follow these instructions to add a new payment method.
Up to 5 minutes…
Please be aware that once you add a new payment method, it may take up to 5 minutes for the restriction to propagate across the GymOS network and for your permissions to be restored.
We recommend keeping your payment method up to date to avoid service disruptions. Adding multiple cards to your account is also an option, but generally unnecessary.