Adding/changing your subscription payment method

Any user with Manager rights may add or update a payment method for the Quoox GymOS subscription.

Payment methods are accessed on the My Subscription page of the Quoox Account section of the main navigation menu.

To add a new payment method:

1. Scroll to the Payment methods section of the page.
2. To add a new card, click Add a Card. To set up a Direct Debit, click Add a Direct-Debit.
3. Follow the on-screen instructions.

Note: If your account is in “restricted mode”, it may take up to 5 minutes for this restriction to be lifted after you add a new card. This will happen automatically, and does not involve any manual intervention by the Quoox team.

Setting a default payment card

To change your default payment card, click the icon next to the card that you wish to be used as the charge method.

Removing a payment method

To have a payment method removed, please open a support ticket.

Terms & Conditions

As a requirement of your GymOS subscription, you must have a current, non-prepaid credit or debit card on your GymOS account at all times. If you have a Direct Debit configured, this will be used in preference to the card, but the card is still required.

Be aware that a failed payment will result in an administration charge for every attempted re-charge, and that your account may be suspended after 3 days of non-payment, unless you contact us and we agree otherwise.